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Each Dell laptop that arrives in our warehouse goes through a rigorous review by our team of IT experts. Our Q20 Promise is an indispensable refurbished hardware checklist, with 20 step by step stages, keeping you informed of every single test and check we go through to make sure your hardware stands the test of time. Our processes include a full range of checks, tests, cleans and updates and our dedicated team systematically follow the checklist. It’s a failsafe 20 point tick box system – making sure your hardware is 100% fit for purpose at excellent value-for-money prices. To find out more visit our Q20 Promise page.