If you’ve noticed that your computer or laptop is not running as it should - perhaps it takes ages to load, struggles with multiple programs or doesn't even turn on - then it’s worth considering a repair.

Getting your device repaired, rather than purchasing a new one, is a far cheaper option on average, and can help to extend the life of your tech (which is also good for the environment).

However, there are a few things to consider when choosing a company to repair your device. Using our expertise, we have put together a guide on the best way to get your computer or laptop repaired, to help you ensure you make the right decision and to get the best service.

Enjoy our tips and read more about our repair service.

Our tips on getting your computer repaired

Do your research

Before anything, make sure you do your research into the best company to repair your computer. Whilst bigger, corporate companies may seem like the best option for a reputable repair service, smaller, local businesses tend to offer a more complete service for a fraction of the cost.

Some of the main things you want to research before making a decision are:

Their website

Here they will list qualifications and information about the service they provide. It’s worth checking if they specialise in your model of computer. If they do, you are more likely to experience a better service because they are experts in just what you need.

Review sites

Make sure you look at review sites to check they are reputable and consistently provide their customers with a good and fair service. Sites such as Trustpilot and Google Reviews are a great place to find honest customer reviews.

Do they offer a guarantee?

To give you peace of mind, make sure the company you choose offers some sort of guarantee with their repair, so that on the off chance something is still not quite right, you have an assurance that they will it fix for you.

Can you speak to them?

One of the most important things to do before deciding on the best repair company for you, is to give them a call. Have a discussion about the issue you are having and how they are going to fix it.

If you aren’t able to do this, then you might not get the exact fix you need, so it’s always worth choosing a company that you can have a conversation with.

Our repair services

Here at Hardware Associates, we have extensive knowledge in repairing a wide range of different computers and laptops from a variety of makes, including Apple, Dell, HP and Lenovo.

We offer a fast, efficient and affordable service for both home users and businesses, which is the perfect way to extend the life of your computer, iMac or laptop.

We offer two types of repair service, drop off and pick up, or collect and return:

Drop off and pick up

With this service, you simply drop off your computer to us at our premises in Petworth, West Sussex and we will fix it and inform you once it is ready for you to pick up.

We charge £79 per unit, with any parts needed being charged as extra.

Collect and return

This service includes us coming to collect your faulty product from your location, fixing it and then returning it to your premises.

The cost for this service is £99 per unit, with spare parts being charged extra.

Before we make any fixes, we will give you a call to let you know the cost of the parts and what repairs we will be making, to check you are happy moving forward.

Why choose us

We are a local, Sussex based company with over 20 years' experience working with a range of different computer models. We work day-to-day refurbishing, upgrading and repairing computers, laptops and tablets, so have an extensive knowledge on a range of problems that may occur.

We specialise in working with Apple products, which can be expensive to fix, but our repair service is affordable and doesn’t come with any surprise costs.

All of our repairs come with a 12 month guarantee, giving you peace of mind that in the unlikely chance the issue persisted, we would happily take a look at your computer again and fix it.

Get in touch

If you have any questions about our repairs service, or would like to speak to one of our knowledgeable team members about your computer, contact us on 01428 707900 and we would be happy to help.