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Quality

Quality is important to you. You rely on IT for business continuity and to carry out the everyday tasks you're working on. If you work for a channel organisation you also need to make sure your customers are receiving only the very best, so you need to partner with vendors you can rely on. And if you're a home user there's nothing worse than a faulty laptop or computer and not knowing where to turn.

We understand the frustrations that go hand-in-hand with IT equipment that doesn't make the grade, so we make sure our hardware systems, repairs and spares are of the very highest quality. We want to make sure our customers are happy and we achieve that by delivering only the very best.

Our Q20 Promise

We've made our Q20 Promise checklist available for our customers, so you can see the extensive checks we put any refurbished system through. All refurbished systems are completely checked to ensure you are buying the highest quality equipment – and we back this up with a one year warranty as minimum – proving our confidence in the IT systems we sell. Our Q20 Promise checklist is available to download as a PDF. Take a look at the 20 checks and tests - it's an interesting read.

The indispensable refurbished hardware checklist

When it comes to refurbishing hardware, we’re proud to say that our rigorous processes surpass many other hardware suppliers’. We don’t just do the basics, we endeavour to exceed your expectations.

That’s why we’ve made our Q20 Guarantee checklist available for our customers, so you can see the extensive checks we put any refurbished system through. Once a machine arrives with us it is fully checked to ensure you are buying the highest quality refurbished equipment – and we support this with a one year warranty – proving our confidence in the systems we sell.

Our processes include a full range of checks, tests, cleans and updates and our dedicated team systematically follow the checklist. It’s a failsafe 20 point tick box system – making sure your hardware is 100% fit for purpose at excellent value-for-money prices.

Your refurbished systems will look and function as if they were new, and along with our warranty, you’ll also get peace of mind. If you’ve never bought refurbished hardware before, read this 20 step process and see how you can procure top quality, fully checked products for 80% less than new equivalents. If you have bought refurbished equipment from us in the past, take a look at the list for extra reassurance and see how your products have been completely overhauled and updated.

OUR Q20 PROMISE – Refurbished System 20 point Check List

  1. Motherboard: Diagnostic tests include DNA controller, system timer, interrupt controller, floating point and the PCI bus
  2. CPU (Processor): Cache test involving pattern, walking, read and write
  3. Memory (RAM, DIMM): Tests module seating and inversion tree
  4. Hard Disk Drive (HDD): Confidence test, device quick check, read test, seek test, S.M.A.R.T. test and verify test
  5. Optical Disk Drive (ODD): Confidence test, device quick check, read test, seek test, built in self-test (controller test, flash test, spindle test) and eject function test
  6. Portable Appliance Tested (PAT)
  7. New thermal compound applied to CPU
  8. New CMOS battery installed
  9. Motherboard ports visually checked
  10. BIOS Passwords cleared, jumper reset, reset to default settings and BIOS updated
  11. Owner/Asset tags checked and cleared
  12. System Event Log checked and cleared
  13. System Fans checked/replaced
  14. CPU Fan checked/replaced
  15. Case plastics, feet, badges, latches and side panels checked/replaced
  16. Rear PCI slot covers checked/replaced
  17. Front Plastic filler panels checked/replaced
  18. Front I/O ports visually checked
  19. Hard Disk Drive data wiped and tested
  20. Cleaned inside and outside

Our team

We're Investors in People and we're proud of our highly skilled team. Together we offer a high quality service and we won't let you down. Please do not hesitate to contact us with any questions you may have.

 

© Hardware Associates 2017