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What is your returns policy?

  • To initiate a return please email returns@hardwarespares.com for an RMA (Returned Material Authorisation) form
  • Hardware Associates Ltd Standard Terms and Conditions and Returns Procedures apply
  • An RMA number will not be issued unless a meaningful fault report is entered
  • An RMA number for shipment queries must be requested within 14 days of shipment
  • If a replacement part is required, a new purchase order must be placed with our sales department
  • Returns may be subject to a 20% restocking charge
  • An RMA number will not be issued unless a serial number is entered on the RMA form
  • Hardware Associates Ltd reserves the right not to accept faulty products without a valid RMA number. Faulty products returned without a valid RMA number will be quarantined and subject to delays
  • The RMA number must be clearly visible on the outside of the packaging and on all documentation. Hardware Associates Ltd reserves the right to refuse delivery of any shipment which does not have an RMA number displayed on the outside
  • Only one item is permitted per RMA form/number
  • Suitable packaging must be used for all faulty products. Hardware Associates Ltd accepts no responsibility for damage caused as a direct result of the use of inadequate packaging. Particular attention should be given to static sensitive components. These should be packed in accordance with EN61340-5-1 (protection of electronic devices from electrostatic phenomena)
  • Shipping charges to Hardware Associates Ltd are the returnee's responsibility
  • Please ensure that any customer owned items connected or assembled with the parts for return are removed prior to return
  • RMA numbers, once issued, are only valid for 30 calendar days. If the faulty product is not sent in during the allocated time, the RMA number expires.

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